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Return PolicyAll Tankless Water Heaters are tested at the factory just prior to shipment. It is the customer's responsibility to determine if sufficient electrical capacity exists to install the water heater prior to placing the order [See Tankless Water Heater Installation Guide]. Unit sizing must be determined by the customer using the temperature rise chart based on the required flow rate.
A 20% restocking fee will be applied to returns of new units in original packaging (see policy page for instructions). The shipping cost will not be refunded. Once the Tankless Heater has been installed it cannot be returned.
Delivery Information: Please allow 2 - 12 business days plus standard transportation delivery time.