The missing parts have arrived in fact they would have been here on the 5th but FedEx screwed up. I picked it up at there local office today 4/11/05 thanks for the great service. Just a foot note I got the panel up this weekend and did a test to see well they work the weather was partly cloudy and the outside temp was 71 the incoming water from the panels was 96. You guys are top self I’m very impressed with the service and your product.