Frequently Asked Questions
How does a Heat Pump work?
How will a Heat Pump perform?
Cost of Operation
Use a Hef-T-Pad as a support base for your
outdoor heat pump. Free shipping when
purchased with heat pump.
Our Star Rating system is the direct result of experience with well over 4000 actual units in the field in the homes of our customers. The criteria are:
Longevity: Quality of Materials & Workmanship
Reliability and frequency of repairs
Factory response to service or warranty issues
Strength of the warranty
Efficiency: Verifiable rating certification by industry accepted test facility
Certified COP and output ratings
Companies that have their products tested by credible industry accepted third parties receive the highest marks. Companies that publish high efficiency numbers but do not meet our standard of excellence will receive lower star ratings.
When a product has a low rating, ask your representative why this low rating has been given.
Product Manufacturer: G & F Manufacturing, Inc.
Product claims: All product performance tests and claims are that of the manufacturer, not The Energy Supermarket.
Installation: The average skilled handy person can easily manage a basic unit change-out or new installation. For installations which require new electrical service, hiring an electrical contractor is recommended.
Non-refundable: All heat pumps are shipped directly from the factory and are non-returnable - all sales are final.
Delivery Unloading: Delivery truck driver will require handling assistance to be provided by purchaser when unloading unit from truck. Liftgate service available at an additional fee.