Return PolicyAll Tankless Water Heaters are tested at the factory just prior to shipment. It is the customer's responsibility to determine if sufficient electrical capacity exists to install the water heater prior to placing the order [See Tankless Water Heater Installation Guide]. Unit sizing must be determined by the customer using the temperature rise chart based on the required flow rate.A 20% restocking fee will be applied to returns of new units in original packaging (see policy page for instructions). The shipping cost will not be refunded. Once the Tankless Heater has been installed it cannot be returned.
Processing and Delivery Information: Please allow Processing Time as stated above for your order, plus standard transportation delivery time. Orders placed after 2PM EST may not begin processing until the next business day. Please call for Rush Processing and/or Rush Shipping options.